FAQs

DO YOU HAVE A SHOWROOM I CAN VISIT?

As an online retailer we trade exclusively online, without a showroom or a physical store.

HOW DO I KNOW IF YOU HAVE AN ITEM IN STOCK?

In most cases our supplier has sufficient stock levels to meet the majority of our orders. On the rare occasion this isn't the case and you place an order, don't worry you will not be charged. We'll contact you to advise on estimated restock times or provide you with alternative options if necessary.
 
You can contact us before you make a purchase and and we'll be happy to contact our suppliers to confirm stock availability. 

HOW CAN I CHECK MY PRODUCT WILL FIT INTO MY BATHROOM?

The sizing dimensions, along with the weight, can be found on the individual product pages under the Specification tab. There is also the option to download the product specification sheet. We recommend you consult these details prior to ordering. You can also contact our suppliers directly to confirm critical dimensions.

DO YOU OFFER BATHROOM DESIGN SERVICES?

 No, we do not offer this service.

HOW HEAVY ARE THE BATHS?

 You'll find the weight of the baths under the Specification tab on each of the product pages. We recommend that you carefully review this before you make a purchase to ensure your floor is capable enough to withstand the weight.

CAN I COLLECT MY ORDER INSTEAD?

Unfortunately this is not possible as we are an online retailer.

CAN YOU TAKE AWAY MY OLD BATH?

This is not a service we provide.

I HAVE A QUESTION ABOUT MY ORDER, WHO CAN I CONTACT?

For all order enquires contact support@soakandlux.com. Or head over to our Contact Us page

DO YOU OFFR INSTALLATION?

We do not offer an installation service. We recommend that you source a fully qualified trade professional or BiKBBI accredited individual to fit your bathroom.

Included within order you will receive a full installation guide to facilitate installation. Should you require any further assistance we recommend contacting our supplier partners directly. 

WHEN SHOULD I BOOK MY FITTING?

Once you have received your goods in full and are satisfied, we recommend you arrange for installation. 

I HAVE A TECHNICAL QUESTION, WHO CAN HELP?

We recommend that you contact our supplier partners directly for any technical product related enquiry. They will be more than willing to assist.

MY WASTE HAS WATER MARKS ON IT, IS THIS NATURAL?

The surface of the copper wastes can often tarnish and display staining marks but this is natural and the marks can be easily removed with a metal polish and cloth.